Influencing Collaboration – For Sales Professionals
Sales professionals and leaders require a structured sales process to gain and retain customers and generate consistent revenue. Understanding where customers are in the sales process helps sales professionals evaluate their approach and identify next steps to obtain the commitment to move forward. Sales professionals will be introduced to introspective concepts and armed with the tools to identify areas of improvement in every step of the sales process and ultimately to succeed in sales.
An interactive learning experience that equips salespeople to recognize the cues and clues that customers are struggling with internal questions and how to execute on the concepts of Buyer Decision Science. Salespeople will be more prepared to align themselves with their customers and their needs, partnering with them in the decision-making process, and crafting a buying experience that delights their customers and helps them to say “yes” more often.
Ken Blanchard’s Legendary Service®
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Ken Blanchard’s Legendary Service customer service training program teaches your managers and front-line service providers to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.